You can cancel your order up to the point of the item(s) entering our warehouse process.
You can do this by:
- Logging into your account and finding your order in the order history section.
- A ‘CANCEL’ option will display if your order has not yet been despatched. Select this to continue with your cancellation
- You will then be asked to select a cancellation reason. This helps us to improve our services by understanding why your order is no longer required.
PLEASE NOTE: if any of the items on your order are in stock and display the availability of ‘In stock usually despatched within 24 hours’ your cancellation request may not be successful.
Once you have completed your cancellation request you will receive an email to confirm whether the cancellation request was successful. Please allow up to one hour for your email to be received.
If you receive an email advising the request was unsuccessful, we are unable to stop the order from being sent, however you can contact us once you receive the item to arrange a return.
How will I know when my order has been cancelled?
Once you have completed your cancellation you will receive an email to confirm the cancellation request was successful. Please allow up to one hour for us to confirm whether your item(s) has been successfully cancelled.